Information, Advice or Guidance

NCFE CACHE Level 2 CertificatE

Many job roles involve interaction with customers, clients or colleagues to inform, advise or guide them.

There are many techniques it is important to be aware of in order to carry this out effectively.

This course aims to equip you with the practical skills needed to successfully convey information, advice or guidance in a wide range of situations and sectors. The course covers a variety of key topics crucial to providing an excellent and efficient service, including questioning, listening and communicating techniques, the importance of confidentiality and how to overcome barriers.

Who is suitable?

This course is suitable for anyone working in, or looking to work in, a role which involves the giving of information, advice or guidance. The knowledge gained by carrying out this qualification is transferable across a wide range of sectors, allowing you to apply it to your own employment context.

What you will learn

This free course is split into 5 manageable units:

  1. Information, advice or guidance in practice.
  2. Developing interaction skills for information, advice or guidance.
  3. Signposting and referral in information, advice or guidance.
  4. Information, advice or guidance in context.
  5. Skills for advice providers.

Benefits

  • Gain a nationally recognised qualification.
  • Improve your communication skills to help you create a long-standing career pathway in your chosen industry.
  • Courses are delivered as distance learning, allowing you to choose when and where to study.
  • Personal tutors are assigned to ensure you have the support needed to succeed.
  • Learners must be aged 19 or over as of the 31/8/2019
  • Learners must be living in Scotland and have lived in the EU for the last 3 years
  • Learners cannot be on another government funded course or apprenticeship
  • Online
  • Paper-based

6-8 weeks

Studying via distance learning means you can choose when and where you study.

This course is available:

  • Paper-based
  • Paper-based learning with online assessments – No exams

NCFE CACHE

NEED MORE INFO?

Freephone

0800 001 5910

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